Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards and PayPal.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure, encrypted connections. We never store your payment details.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately if you need to make changes.
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days within Australia. Express shipping is available for 1-2 business days.
Q: Do you ship internationally?
A: Currently, we only ship within Australia. International shipping may be available in the future.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this to track your package on our website or the carrier's site.
Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day returns on unused items in original packaging. Return shipping costs may apply.
Q: How do I return an item?
A: Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid label if applicable.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors, subject to availability.
Product Information
Q: Are your products authentic?
A: Yes, all products sold at GlowDrop are 100% authentic and sourced directly from authorized suppliers.
Q: Do you offer product warranties?
A: Warranty terms vary by product. Check individual product pages for specific warranty information.
Account & Customer Service
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save favorites.
Q: How can I contact customer service?
A: You can reach us via email, phone, or live chat. Our contact information is available on our Contact page.
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday, 9 AM - 6 PM AEST.
Can't find the answer you're looking for? Contact us and we'll be happy to help!